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Lowe’s is currently the second largest hardware retailer in the US behind Home Depot.
Their corporate office is located in Mooresville, NC.
On 11/2/17 my tile guy came out to install the backsplash but couldn’t because the countertop was not level…by over 1.5 inches. After going weeks without a response from Lowe’s or Sims-Lohman the install company, they finally made an offer to fix it but not to cover the 0 out of pocket cost.
Why should I have to incur a loss due to their botched work?
At no time did they ever say the cabinets were not level and would need to be addressed.
The original countertop and tile work was perfectly level.
Incredibly poor customer service and poor quality work.
I feel that the installation of one window, albeit a picture window approx.06, 2017 with the understanding that they would be installed by Oct. These contracts totaled over ,000.00 I paid for the windows, in full, at the time of order placement even though my first reaction was to proceed with a deposit of 25-50% with the remainder upon complete installation.I had interviewed four (4) other vendors, all of which wanted a deposit up front & the remainder upon installation. He wanted to leave information in spite of that and announced that he could do it by the end of the month.Full wall-wall carpet, vinyl flooring, appliances, etc.The 26 (of 28) Reliabilt 3900 windows went well, with a couple minor problems.
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I decided to proceed because Lowe’s and its installers have always done excellent work before.